Rubber Supplier FAQ

Q: I can’t find what I am looking for in your catalog; do you have other products available?

We have many different sizes and styles of our rubber products available, if you can’t find the exact size that you are looking for, contact our customer service staff. They will be able to assist you in locating a product that more accurately matches the size you are looking for. If an exact match is not found, we generally have a standard product that will be similar. However, with our low tooling costs, it may be more economical to have a production tool made to satisfy your requirements.

Q: Are you able to produce rubber components in other colors?

While Black, Grey and White are the most common colors used, we have the capability to produce in a variety of other colors. Contact our customer service staff with your requirements.

Q: Can you certify your products as RoHS (also known as Restricted of Hazardous Substances) compliant?

A majority of our products are in compliance with the RoHS directive; we will gladly supply you with written certification on request. Please contact our customer service department for any questions with regard to a specific product. We have been actively updating our materials lists to ensure compliance.

Q: The product I require is for use in an automotive application, can you supply additional documentation such as PPAP (Production Part Approval Process) and material certification?

We have a great deal of experience in servicing the automotive industry, and as such are able to provide supporting PPAP documentation on request. Please contact our customer service department and let them know which PPAP Level you require, we would gladly be able to assist you.

Q: Does your company have an established quality control program?

RPM Mechanical has developed a Quality Management System that complies with the requirements of the ISO 9001:2000 standard. RPM Mechanical is committed to providing products and services that fully meet customer needs and expectations and comply with all applicable Industry and Government requirements. RPM Mechanical is also committed to Continuous Improvement and being a World-Class supplier to all our Customers. A copy of our current ISO 9001:2000 Certificate can be found here: RPM Mechanical ISO Certification.

Q: If I am having a design problem, what can RPM Mechanical do for me?

Don't hesitate to call our knowledgeable sales department. If you need design assistance from our engineering department, simply let us know what type of problem you are having. Our extensive knowledge and background in the industry gives us the tools to solve even the most challenging problems. You also may fill out one our data application sheets for common problems. technical library.

Q: I am working on a new project. Can I get samples from RPM Mechanical?

Yes, if we have your size in stock, we will send you a limited number of free samples. If they are not in stock, we have a cost-effective program for prototypes and small runs; contact our customer service department for assistance.

Q: What are RPM Mechanical's minimum order requirements?

For anything we have in stock, the minimum is $50 per order. Contact our customer service staff for minimums associated with custom products.

Q: I notice that you have two locations, where will my order be shipped from?

We have warehouses in both Ontario, Canada and Tonawanda, New York. Canadian orders are shipped out of our Canadian warehouse, while United States orders are shipped from our New York warehouse. We take all the hassle and expense of cross border shipping out, giving you peace of mind knowing your order will arrive in a timely fashion.

Q: What methods of payment to you accept?

We currently accept major credit cards MasterCard and Visa payments; you can also contact our customer service department to setup credit terms.